{"id":5653,"date":"2018-04-19T16:31:19","date_gmt":"2018-04-19T14:31:19","guid":{"rendered":"http:\/\/www.checkstar-techblog.it\/?p=5653"},"modified":"2018-04-20T09:12:11","modified_gmt":"2018-04-20T07:12:11","slug":"multicanal-assistance-for-faster-support","status":"publish","type":"post","link":"https:\/\/www.checkstar-techblog.it\/en\/multicanal-assistance-for-faster-support\/","title":{"rendered":"Multi-channel assistance for faster support"},"content":{"rendered":"<p>In order to be able to maintain a high level of technical support to the workshops in the Magneti Marelli Checkstar network, we have been developing a multi-channel support strategy for some time now, which allows us to have complete control of the questions and therefore the answers, to the requesting workshop.<\/p>\n<p>This is why we bring to our communication systems, continuous upgrades in terms of efficiency and transmission speed, as well as in terms of technical content.<\/p>\n<p>One channel that we have significantly improved over the last period is the <strong>CHECKSTAR CALLCENTER<\/strong>through which it is possible:<\/p>\n<ul>\n<li>Look for solved cases:\u00a0<strong> Assistance info<\/strong><\/li>\n<li>Look for decoding of error codes:\u00a0<strong>EOBD Codes<\/strong><\/li>\n<li>Request support from Magneti Marelli Call Centre Technicians: <strong>Online requests. <\/strong><\/li>\n<\/ul>\n<p><strong>In the latter case, all waiting time at 800.91.61.11 is eliminated, both because when the request is sent, it arrives in real time at MM Technicians; and because the vehicle data is found instantly by entering the vehicle number plate in the appropriate area: Number Plate.<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-5667\" src=\"http:\/\/www.checkstar-techblog.it\/wp-content\/uploads\/2018\/04\/checkstarCallcenter.png\" alt=\"\" width=\"1158\" height=\"1043\" srcset=\"https:\/\/www.checkstar-techblog.it\/wp-content\/uploads\/2018\/04\/checkstarCallcenter.png 1158w, https:\/\/www.checkstar-techblog.it\/wp-content\/uploads\/2018\/04\/checkstarCallcenter-300x270.png 300w, https:\/\/www.checkstar-techblog.it\/wp-content\/uploads\/2018\/04\/checkstarCallcenter-768x692.png 768w, https:\/\/www.checkstar-techblog.it\/wp-content\/uploads\/2018\/04\/checkstarCallcenter-1024x922.png 1024w, https:\/\/www.checkstar-techblog.it\/wp-content\/uploads\/2018\/04\/checkstarCallcenter-704x634.png 704w\" sizes=\"(max-width: 1158px) 100vw, 1158px\" \/><\/p>\n<p>Accessing this service is easy:<\/p>\n<p>1. Entered here, in\u00a0<strong>Tech Blog,<\/strong> select in the top bar <strong>RESERVED AREA<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-5670 aligncenter\" src=\"http:\/\/www.checkstar-techblog.it\/wp-content\/uploads\/2018\/04\/barra-areariservata.png\" alt=\"\" width=\"468\" height=\"137\" srcset=\"https:\/\/www.checkstar-techblog.it\/wp-content\/uploads\/2018\/04\/barra-areariservata.png 1361w, https:\/\/www.checkstar-techblog.it\/wp-content\/uploads\/2018\/04\/barra-areariservata-300x88.png 300w, https:\/\/www.checkstar-techblog.it\/wp-content\/uploads\/2018\/04\/barra-areariservata-768x225.png 768w, https:\/\/www.checkstar-techblog.it\/wp-content\/uploads\/2018\/04\/barra-areariservata-1024x299.png 1024w, https:\/\/www.checkstar-techblog.it\/wp-content\/uploads\/2018\/04\/barra-areariservata-704x206.png 704w\" sizes=\"(max-width: 468px) 100vw, 468px\" \/><\/p>\n<p>2. Now enter your credentials at the authentication request, press the button <strong>ENTER<\/strong> and below the button\u00a0<strong>LOGIN\u00a0<\/strong><strong>IN THE RESTRICTED AREA<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-5671 aligncenter\" src=\"http:\/\/www.checkstar-techblog.it\/wp-content\/uploads\/2018\/04\/credenziali.png\" alt=\"\" width=\"467\" height=\"263\" srcset=\"https:\/\/www.checkstar-techblog.it\/wp-content\/uploads\/2018\/04\/credenziali.png 1368w, https:\/\/www.checkstar-techblog.it\/wp-content\/uploads\/2018\/04\/credenziali-300x169.png 300w, https:\/\/www.checkstar-techblog.it\/wp-content\/uploads\/2018\/04\/credenziali-768x432.png 768w, https:\/\/www.checkstar-techblog.it\/wp-content\/uploads\/2018\/04\/credenziali-1024x576.png 1024w, https:\/\/www.checkstar-techblog.it\/wp-content\/uploads\/2018\/04\/credenziali-704x396.png 704w\" sizes=\"(max-width: 467px) 100vw, 467px\" \/>3. Now press the <strong>Checkstar Callcenter (Sign in&gt;)<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-5669 aligncenter\" src=\"http:\/\/www.checkstar-techblog.it\/wp-content\/uploads\/2018\/04\/accesso-Checkstar.png\" alt=\"\" width=\"461\" height=\"259\" srcset=\"https:\/\/www.checkstar-techblog.it\/wp-content\/uploads\/2018\/04\/accesso-Checkstar.png 1368w, https:\/\/www.checkstar-techblog.it\/wp-content\/uploads\/2018\/04\/accesso-Checkstar-300x169.png 300w, https:\/\/www.checkstar-techblog.it\/wp-content\/uploads\/2018\/04\/accesso-Checkstar-768x432.png 768w, https:\/\/www.checkstar-techblog.it\/wp-content\/uploads\/2018\/04\/accesso-Checkstar-1024x576.png 1024w, https:\/\/www.checkstar-techblog.it\/wp-content\/uploads\/2018\/04\/accesso-Checkstar-704x396.png 704w\" sizes=\"(max-width: 461px) 100vw, 461px\" \/><\/p>\n<p>As you can see, within seconds you are ready to use the service <strong>Checkstar Callcenter, <\/strong>qualified support dedicated to you, provided by Magneti Marelli specialised technicians.<\/p>\n<p>Technicians are also available at the toll-free number: 800.91.61.11<\/p>\n<p>Good work.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-2014 aligncenter\" src=\"http:\/\/www.checkstar-techblog.it\/wp-content\/uploads\/2015\/11\/silvia.jpg\" alt=\"\" width=\"400\" height=\"96\" srcset=\"https:\/\/www.checkstar-techblog.it\/wp-content\/uploads\/2015\/11\/silvia.jpg 1246w, https:\/\/www.checkstar-techblog.it\/wp-content\/uploads\/2015\/11\/silvia-300x71.jpg 300w, https:\/\/www.checkstar-techblog.it\/wp-content\/uploads\/2015\/11\/silvia-1024x245.jpg 1024w, https:\/\/www.checkstar-techblog.it\/wp-content\/uploads\/2015\/11\/silvia-704x168.jpg 704w, https:\/\/www.checkstar-techblog.it\/wp-content\/uploads\/2015\/11\/silvia-768x184.jpg 768w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/><\/p>\n<p>&nbsp;<\/p>","protected":false},"excerpt":{"rendered":"<p>In order to be able to maintain a high level of technical support for the Magneti Marelli Checkstar network workshops, we have been developing [...]<\/p>","protected":false},"author":49,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"acf":[],"featured_image_urls":{},"appp_media":null,"views":1320,"_links":{"self":[{"href":"https:\/\/www.checkstar-techblog.it\/en\/wp-json\/wp\/v2\/posts\/5653"}],"collection":[{"href":"https:\/\/www.checkstar-techblog.it\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.checkstar-techblog.it\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.checkstar-techblog.it\/en\/wp-json\/wp\/v2\/users\/49"}],"replies":[{"embeddable":true,"href":"https:\/\/www.checkstar-techblog.it\/en\/wp-json\/wp\/v2\/comments?post=5653"}],"version-history":[{"count":0,"href":"https:\/\/www.checkstar-techblog.it\/en\/wp-json\/wp\/v2\/posts\/5653\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.checkstar-techblog.it\/en\/wp-json\/wp\/v2\/media?parent=5653"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.checkstar-techblog.it\/en\/wp-json\/wp\/v2\/categories?post=5653"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.checkstar-techblog.it\/en\/wp-json\/wp\/v2\/tags?post=5653"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}